Our experience is both extensive and highly specialised, particularly within property-focused CRM programmes.

• Deep understanding of property sector processes
• Proven delivery within Microsoft Dynamics 365 environments
• Established collaboration model with Topps Consultants Ltd
• Strong focus on practical, deliverable outcomes—not just documentation 

We specialise in delivering tailored CRM solutions for the Property sector, leveraging the power of Microsoft Dynamics 365 to streamline operations, improve customer experience, and enable smarter decision-making.

Our niche expertise comes from hands-on delivery across complex property-focused programmes, working in close collaboration with Topps Consultants Ltd—where product ownership and business analysis are tightly aligned to ensure successful outcomes.

We operate a proven, collaborative delivery model:

• Topps Consultants Ltd as Product Owner
  Driving product vision, priorities, and stakeholder alignment
• Functional Business Analysis (Our Role)
  Translating business needs into clear, actionable deliverables

This partnership ensures that strategic direction and detailed delivery are fully connected—reducing ambiguity and accelerating value.

We help property organisations maximise their investment in Microsoft Dynamics 365 by tailoring it to industry-specific processes, including:

• Property sales and pipeline management
• Customer journey lifecycle management
• Defect 'snagging' management
• Integration with third-party systems
• Reporting and insights for operational performance

Working within Agile frameworks, we support end-to-end delivery:

• Backlog creation and refinement
• Sprint planning and support
• Collaboration with developers and testers
• Ongoing stakeholder engagement and validation

Our experience ensures a smoother delivery from concept through to implementation.

• Business analysis and functional design
• Process mapping and transformation
• Testing and Cutover support